Caesars Sportsbook Review

Located under the Caesars Entertainment, Inc. umbrella, Caesars Sportsbook is one of the most popular legal sports betting options in the USA. Launched in 1996, Caesars started out at a hotel and casino in Reno, Nevada and has since grown into a worldwide brand with hotels, casinos and sportsbooks all over the world.

Contrary to other sportsbooks like FanDuel and DraftKings, Caesars was a little slow to the mobile sports betting industry. They had such a strong physical presence around the globe, at various casinos, they didn’t consider online sports betting to be a primary focus.

That, of course, invariably changed. And now, Caesars Sportsbook is a huge part of why the company reported $3.5 billion profit during the 2021 fiscal year. While this figure is misleading since it also takes into account casino gaming and hotel profits, it is a number that nevertheless makes Caesars one of the most profitable sports gambling companies in the world.

In recent years, Caesars Sportsbook has made a name for themselves on the mobile-betting scene by striking partnerships with various pro franchises. Just this past year, they signed a deal with the NBA’s Cleveland Cavaliers to be their official odds and sportsbook provider. Moves like this have helped them keep pace with an industry that no longer favors the on-site experiences that used to be Caesars’ top priority.

States Where Caesars Sportsbook Offers Retail Betting

Back in 2018, the U.S. federal government amended their gambling laws and gave each individual state the power to legalize sports betting if they so choose. Since then, more than half of the 50 states—in addition to Washington, D.C.—have given the green light. Caesars sports betting is not up and running in all of them, but it is operational in 14 states. You can find the full list of states that allow Caesars Sportsbook below:

• Arizona
• Colorado
• Indiana
• Iowa
• Illinois
• Kansas
• Kentucky
• Louisiana
• Massachusetts
• Michigan
• New Jersey
• New York
• Pennsylvania
• Tennessee
• Virginia
• West Virginia

Compared with other major sportsbooks, Caesars actually isn’t available in as many states. This is in part because they have a 20 percent stake in William Hill sportsbook, so they don’t feel the need to have both licensed in every market. Caesars sportsbook is also expected to open up in Ohio and Maryland before the end of 2023.

Caesars Mobile Betting per US State

Caesars  Sportsbook Features

Similar to most other North American sportsbooks, Caesars has expanded the number of markets and events they offer. However, their list of options tends to be on the smaller side compared to some of the other best online sportsbooks.

While they will open up the odds portfolio depending on the time of year, here is a list of the betting markets they carry on a regular basis:

• NFL Betting
• College Football
• NBA Betting
• NCAAF
• College Basketball
• NHL Betting
• MLB Betting
• Boxing
• Horse Racing
• Virtual Racing
• Golf
• Mixed Martial Arts
• NASCAR/Other Motorsports
• Soccer
• Tennis

Bettors can find all of these options on the Caesars Sportsbook desktop site, but they will have to look for them. The main drop down menus on their page don’t actually show all the sports they offer. Their calls to action are geared more towards promotions, other products and, most notably, their Caesars sports betting app.

Once you get past their overcrowded homepage, the sportsbook itself is fairly intuitive. All the different betting markets are clearly labeled. The experience would be better, however, with a mainstay betslip somewhere on your screen. Caesars punts on this in favor of once again pushing their different promotions, product and betting app.

The design on the desktop site could use a rebrand, as well. Much of the Roman Empire-themed interface works, but there’s too much empty and unused space on most pages, and the predominantly white background somehow makes it look even more unfilled.

Overall, if you don’t mind enduring a few more steps than most sites, you should be able to use Caesars sportsbook. But it’s clear they view their desktop webpage as a vehicle through which they get people to download their mobile betting app.

Caesars Mobile Betting

The Caesars Sportsbook mobile betting experience is far more palatable than the desktop version. The color scheme is more distinct and makes the menu fonts easier to read, and the overall interface is more intuitive.

Your betslip is located on the right hand side of your screen at all times once the app confirms your geographical location, and you don’t have to work as hard to find live or international betting options. These are not features included on the desktop site.

Going through the sign-up process is also easier and quicker on the mobile betting app. You aren’t overwhelmed with promotional program advertisements, either. Even placing deposits and requesting withdrawals is a process boiled down to as few steps as possible. And it all contributes to the Caesars app ranking among the best mobile betting options in the USA.

Caesars Customer Service

True to the sports betting industry, Caesars takes more of a “Do it yourself approach” to customer service. They have an extensive list of “Frequently Asked Questions” they will show when you visit the “contact us” section, and the first non-FAQ option includes having to fill out a form that’ll be addressed later.

With that said, Caesars does at least have instant chat options on their betting app. That feature is not a given—particularly for mobile betting sites.